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If you miss class due to a medical emergency, family death, or other serious issue, you can submit an Excused Absence Request online. You will need  to provide documentation (like a doctor’s note or obituary), and we’ll notify your professors if the absence qualifies. Students are still responsible for communicating with their professors regarding their absence and to make arrangements to complete the missed coursework. 

We generally consider:

• Medical emergencies or hospitalization
• Mental health crises
• Death of a family member or close friend
• Legal obligations (like court dates)
• Serious personal emergencies

We try to review and respond within 1–2 business days. You’ll get a confirmation once we’ve processed it. Be sure to follow up with your instructors directly to discuss missed work. Find more detailed information on the Excused Absences Request page.

A hardship withdrawal allows you to withdraw from one or more classes after the drop deadline due to serious personal or medical circumstances. You’ll need to complete a request form and submit documentation. Each request is reviewed by a Case Manager for Care & Outreach. Applying for a hardship withdrawal does not guarantee approval, but we’ll walk you through the process and let you know what documentation is needed.

Typically, you would apply before the last day of the semester—and the earlier the better. The process takes time.  Find more information and resources for hardship withdrawals.

We need something that clearly explains:

• What happened
• When it happened
• How it impacted your academics

Medical notes, hospital discharge summaries, obituaries, or official letters from counselors or agencies work well.

Absolutely. You can call 706-864-1900, email dos@ung.edu, or stop by to schedule a meeting with a staff member. Whether you're dealing with academic concerns, personal issues, or just don’t know where to go, we’ll help you figure out your next steps.

Don’t panic. Read the letter carefully—the letter will outline what your options are and directions for next steps. If you need to schedule a meeting, follow the instructions in the message and review the Office of Integrity FAQs. If you have questions, give us a call at 706-864-1900 or email dos@ung.edu.

We believe in educational conversations, not “gotchas.”

If you're concerned about a student’s well-being, you can request . We’ll reach out and make sure they get the support they need.  You don’t need to have all the details—just your concern.

We take your privacy seriously. Most conversations are confidential within our team unless there’s a safety concern or a need to involve others to support you. If we do need to loop someone in, we’ll talk with you first whenever possible.

Nope. You can drop classes through up until the posted deadlines. Check the academic calendar for important dates.

But if something big is going on that’s affecting your academics, it’s a good idea to come talk to us—we might be able to help with more options or support services. Call us at 706-864-1900 or email dos@ung.edu.